FAQs

We’ll happily cancel your order for you, provided we haven't started packing it yet. However, because we pack and dispatch orders pretty quickly, we can’t always guarantee we’ll catch it in time. Please get in touch with us as soon as possible, and we’ll do our absolute best!

The quickest way to reach us is via our contact form. Please be sure to include your order number and the reason for the cancellation in your message.

Most of the time, this is just down to a tiny typo in the email address when the order was placed. It could also be that our system is a bit busy and the email is simply running a little late.

First, please take a quick look in your spam or junk folder – unfortunately, they do end up there sometimes.

Still haven't received it the day after your purchase? Just drop us a line through our contact form and we’ll get it sorted for you.

Because we pack and dispatch your order as quickly as we possibly can, it’s usually not possible to make any changes once it has been placed.

If something’s gone wrong, please get in touch via our contact form straight away. We’ll obviously do our absolute best to help you out before your parcel leaves the warehouse!

If we haven’t started packing and dispatching your order yet, we can absolutely change the address for you. Because we get orders packed and out the door quickly, we can’t guarantee we’ll make it in time, but we will of course do our absolute best.

Haven't received an email saying your order has been dispatched yet? Get in touch with us via the contact form.

We’ve accidentally packed the wrong item for you – we are so incredibly sorry about that! Please get in touch and let us know what’s missing and what you received instead, and we’ll get it sorted for you straight away.

Contact us here.

If your parcel has arrived damaged, please get in touch with our customer service team and we’ll help you out.

If you could please attach a photo of the damaged packaging, we’ll take it up with the courier right away.

Once your order has been placed and processed, you’ll receive a confirmation email with your order details. Depending on the delivery method, this email will include a tracking number and a link to the tracking page. Simply click the link or enter your tracking number on this page to see where your parcel is.

Please note that tracking information won't be available the second you place your order – it will only appear once we’ve picked and packed your items. If you don’t see an update straight away, please bear with us and check back a little later!

Order before 4pm on a working day, and we’ll dispatch your parcel the very same day!

If your parcel is holding at a collection point and isn’t picked up, it will automatically be returned to us. Because this incurs costs for shipping, return postage, and handling, we charge a fee of £15 for uncollected parcels. For missed home deliveries where the parcel is returned to us, we reserve the right to charge a fee of £30.

Got any questions or need some help with your delivery?

Contact us here.

As a Laglappen customer, you can always return items within 14 days, as long as they are unused and the packaging is undamaged. Please note that we do not provide return shipping labels, and you will need to cover the return postage costs yourself.

Your return must be sent via a service that delivers directly to our address, rather than to a collection point. Please include a note inside the parcel with your order number, name, and email address, and send it to:

Laglappen AB

Malmabergsgatan 23-25

721 30 Västerås, Sweden

Once we have received and approved your return, your refund will be processed within 30 days. If there are any issues with your return, we will get in touch with you via email.

We are so sorry to hear that your item has broken.

Please get in touch with our customer service team and attach a photo of the faulty product. We’ll get back to you as soon as possible!

Click here to contact us.

No worries, we can sort that out for you! Just get in touch with our customer service team, and we’ll help adjust the amount for you.

All we need from you is:

• Your order number

• The discount code itself

As long as the code is valid and applies to the items you’ve purchased, we’ll get it sorted straight away.

No worries, we can sort that out for you! Just get in touch with our customer service team, and we’ll help adjust the amount for you.

All we need from you is:

• Your order number

• Your gift card number

We don’t currently offer customer support over the phone.

The easiest way to reach us is via our contact form, or by emailing us directly at [email protected].

We always reply within 24 hours on working days.